Terms and Conditions
General terms and conditions for buying vouchers · November 2026. This is a translation; the German version is legally binding.
1. Scope and seller
These terms apply to buying vouchers in the voucher shop on alinavolando.com (/en/gutscheine). The seller is:
Alina Voinescu, Atelier Alina Volando
Schliemannstraße 4
10437 Berlin, Germany
Email: info@alinavolando.com
Taking part in events and buying artworks for which a voucher is redeemed are subject to the terms agreed when booking or buying.
2. Conclusion of the contract
The vouchers shown in the shop are not yet a binding offer. You choose a voucher, personalise it and enter your details. “Continue to payment” takes you to the payment page of our payment provider Stripe, where you see all details and the total price again. By clicking “Pay” you make a binding offer to buy the voucher. The contract is concluded when the payment succeeds; you then receive a confirmation email with all contract details. Until you click “Pay” you can correct your entries or cancel at any time.
The contract languages are German and English. I store the contract text. The contract details are sent to you in the confirmation email, together with links to these terms and the cancellation policy. These terms can be viewed and saved on this page at any time.
3. Prices and shipping
All prices are final prices. No VAT is charged or shown under § 19 UStG (German small business scheme). Posting a printed card within Germany costs €2.99. Delivery by email and pick-up at the atelier are free.
4. Payment
Payment is handled by Stripe. Depending on availability you can pay by credit or debit card, PayPal, Apple Pay, Google Pay, Klarna or SEPA direct debit. Payment is due when the contract is concluded.
5. Delivery
- By email: I send the voucher as a PDF right after payment to you or, if you choose, to the recipient. With SEPA direct debit, the voucher is sent once the bank confirms the payment (usually 1–3 working days).
- By post: I post the printed card within 2 working days of payment to the address given in Germany.
- Pick-up: The printed card is ready for you at the atelier (Schliemannstraße 4, 10437 Berlin) by arrangement.
You always also receive the voucher as a PDF by email.
6. Vouchers and redemption
Validity: Vouchers are valid for three years from the end of the year in which you bought them (e.g. bought in 2026 → valid until 31.12.2029). The expiry date is printed on the voucher.
Redeeming: Enter the voucher code when booking on alinavolando.com or write to info@alinavolando.com. Events take place by appointment and subject to availability.
Gift vouchers (value) can be used for any event or artwork, also in several parts. Any remaining balance stays valid until the voucher expires. If the price is higher than the voucher value, you pay the difference.
Event vouchers cover the event named in the scope stated (e.g. number of people). If the event is no longer offered, you can use the voucher for another event or an artwork up to the amount paid.
Artwork vouchers cover an artwork of the size named, or the artwork named. A chosen artwork is reserved while the voucher is valid. When redeeming, any artwork can be swapped for another; the price difference is then settled – you pay the extra amount, or I refund the difference. The artwork is handed over at the atelier; delivery is possible by arrangement at extra cost.
Passing on: Vouchers are transferable. Whoever presents the code can redeem the voucher, so please treat it like cash. Vouchers cannot be exchanged for cash, except for settling a price difference on artwork vouchers.
7. Right of withdrawal and refunds
As a consumer you have a statutory right of withdrawal of 14 days; see the cancellation policy. After the withdrawal period, vouchers cannot be returned for a refund; an unused voucher can still be redeemed or given away until it expires.
8. Liability
I am fully liable for intent and gross negligence and for injury to life, body or health. For slight negligence I am only liable for breach of essential contractual obligations, limited to the foreseeable damage typical for the contract. I am not liable for the loss of a voucher or voucher code after delivery, but I will gladly reissue a voucher that has not been redeemed if you can show the purchase.
9. Dispute resolution
I am neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board. If there is a problem, just write to info@alinavolando.com – we will find a solution.
10. Final provisions
German law applies. If you are a consumer habitually resident in another EU country, the mandatory consumer protection rules of that country remain unaffected.